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Shipping
Policy :
Curbside
Shipping
• All games include curbside shipping within the continental
U.S (the lower 48 states) included in the purchase price.
• Deliveries to locations in Hawaii and Alaska can be obtained
for an additional delivery charge. Please contact us for a freight quote
prior to placing your order.
• We do not currently accept international orders.
• The delivery person requires your assistance in unloading your
table, and leaves the table at the curbside.
• Any additional services, such as two-man delivery, inside delivery,
lift-gate trucks, or pallet jacks are not included in the price of the
table.
• The cost of these additional services vary from city to city.
They usually cost between $75.00 and $150.00 extra.
• You may purchase these additional services directly from the
trucking company when they call you for an appointment.
Shipping
• Since freight shipments are quite different than UPS, FedEx
or USPS shipments, we want to make sure that our customers understand
the shipping procedures to avoid surprises at the time of delivery.
• The trucking company will contact you to set up a delivery appointment.
• It will be a estimated time window of about 2-5 hours.
• All deliveries occur Monday - Friday during regular business
hours.
• It is important to keep your scheduled appointment. If you miss
the scheduled appointment, the driver will need to reschedule the delivery
from the local terminal and they will charge you a redelivery charge.
• Shipping is normally 10 - 15 business days on most goals but
large institutional portables could take up to 4 weeks - These are built
to order.
*These shipping schedules are estimates only.
• If your goal shows visible damage upon receipt from the truck
or boxes/pieces are missing (please read the delivery ticket before
signing), refuse shipment and call us at 1-. We will immediately arrange
a new goal to be shipped to you. If you take claim of the goal, you
the customer are responsible for all return shipping charges.
Cancellation
Policy
• If you wish to cancel your order BEFORE shipment,
BBallGoals.com will gladly provide a full store credit, refund the total
amount by company check minus 3% of the total order, or credit the amount
directly to your card minus 6% of the total order.
• If you wish to cancel your order AFTER shipment,
the customer must return all product at their own expense to receive
a full store credit, refund by company check minus 3%, or credit to
the charge card minus 6% for the purchase price. Actual shipping charges
from the original purchase will be deducted from the refund or credit
as well and a 25% restocking fee will apply.
Return Policy
• If you are not completely satisfied with your order you may
return it within ten days for a refund or exchange, provided that:
1) Customer must request via email and receive prior
approval for a return authorization number from BBallGoals.com. To request
a return authorization number, please send a request by email to: sales@bballgoals.com
2) Products are still in their original box and packing.
3) All returns must be in original condition, including
packaging, documentation, warranty cards, manuals and accessories.
4) Original shipping and handling charges are not refundable.
Actual shipping cost will be deducted from refund for all orders that
offer free shipping. Please keep in mind that shipping costs can be
very expensive (usually between $125 and $400 each way) for large items
such as game tables that must be shipped via freight truck and in some
cases it costs more to return an item than to keep it.
5) Customer is responsible for costs and arrangements
for shipping and proof of delivery on all returns. Please retain tracking
information from the shipper until you have been credited. We highly
recommend using a reputable carrier capable of providing proof of delivery
and insurance as the game must be received in new condition.
6) A 25% restocking fee will be deducted from refund
for all returned, non-defective merchandise.
• Any orders that are refused upon delivery, undeliverable, or
cancelled after being shipped will be subject to the above return policy.
• If you have any questions about our policy please email us
at: sales@bballgoals.com
Warranty
Service
• All of our suppliers hold to the strictest standards of quality
control, and all of our products carry manufacturer warranties.
• If by chance you receive a product which is defective, the warranty
information and service address will be clearly marked on or in the
package you receive. If you ever have questions not answered by the
manufacturer, please call us at 1- or email us at: sales@bballgoals.com
Thank you for shopping with
BBallGoals.com!
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If you should have any questions
or comments please call our customer service department or send
us an e-mail.
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